GlobalVision Meets Translation Quality Requirements for 99% of its Survey Respondents!

Westborough, MA, January 26, 2012 – GlobalVision International, Inc., a specialist in software localization, medical translations, document translations and website globalization, announced today the results of its 11th annual customer satisfaction survey.

After each project delivery, the company’s translation management system, gvAccess.com, automatically surveys clients to track key metrics of performance on every project. This ensures that all customers have the ability to comment on the quality of each delivered project.

Since the survey process was automated, many advantages have emerged. This includes identifying and addressing issues promptly and accurately, improving processes where needed, better aligning resources to requirements, and ensuring client satisfaction with virtually every project.

Here are the highlights of the survey’s results:

  • 99% said that the quality met their needs
  • 94% said that projects were delivered on or ahead of schedule
  • 97% said that the budget was met

Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:

  • 97% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 98% said that their phone calls and emails were returned in a timely manner
  • 98% said that GlobalVision set project details and expectations correctly at the beginning of the project

Overall 69% of the respondents rated the service quality as very high and 26% rated it high. No one rated the service as low or very low!

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. It is attention to details and smart execution that make the real difference in our service-oriented industry!”

Here is a sample of the comments GlobalVision received.

“Jobs well done during a time when we have had multiple projects of varying sizes and priorities on your plates, plus we had multiple updates on some of them, and yet your project manager maintained his composure and organization, delivered on time with the usual good quality. I appreciate the quality of your service so much it’s hard not to sound like I’m a paid advertiser for you.”

“Your project manager was very helpful in organizing and completing our project timely and accurately. We’ll be back.

“Your project manager was extremely responsive during the project. For a brief time, there was a possibility of increasing the scope, and he and the account manager addressed the changes quickly and professionally. It was a pleasure working with them!”

“Very easy to work with!”

“We are always very satisfied with the level of service we receive. We highly recommend your services to anyone needing translation services.

“The staff is friendly, helpful, and the process is very user friendly. Thanks for all the assistance…”

“Your project manager and company at GV helped turn a technical nightmare into something manageable. Thanks!”

“We have had a very positive relationship with GlobalVision and we will use them again when we have the opportunity.”

“Once again, GlobalVision’s staff met AND EXCEEDED all my expectations for prompt and professional service, delivering the work ahead of schedule.”

“Excellent Service & follow up by the GlobalVision team, our contact was very efficient & a pleasure to work with.”

“Your project manager is always great to work with. This last project was more taxing than most but he was very patient in helping us deliver quality product. Thanks again.”

“Your project manager and the rest of the team at GlobalVision have been very quick to respond, and get the projects completed on time every single time. I have been very satisfied with the work and with our business relationships.”

“Always wonderful working with such competent professionals. The project manager is outstanding in his ability to juggle multiple projects and exceed delivery expectations. We’ve increased the number of languages to up to 30, and I see no difference in delivery times nor increase in any quality issues. Thanks so much!”

“It was a pleasure doing business with your company and with your account manager…. Thanks”

“Budget was not met due to change request on our side. GV was very good.”

“We look forward to starting another localization project with GlobalVision in the coming weeks!”

“In addition to the translation, I requested help later with proofreading. As usual, your project manager was wonderful and facilitated this easily and quickly. She went above and beyond, in my opinion.”

“I was very happy with the Project Manager and the Sales Manager. They were excellent, always responding and helping me through a very difficult project…”

“Both the account manager and the project manager have been extremely responsive and professional throughout every project so far. Couldn’t ask for a better group of people to move my projects forward.”

“Again, your project manager and account manager have done an outstanding job on all translation jobs this go-around. Thank you!”

“Your project manager has been more than helpful. He has been upfront about timelines, and delivery. I am quite satisfied with the service.”

“I’m very happy to be working with GlobalVision. In the past, we’ve had a nightmare of experiences with other companies, but I’ve had a really pleasant experience with GlobalVision. We worked on two projects (a Russian translation and an Italian translation) – we received both back within a week (the scheduled time) and we were able to send the articles to our clients on time.”

“Very professional, high quality, on time service. Highly recommended for translation services of books, legal documents, GUI, marketing material and may more. We are working with GlobalVision many years and we never been disappointed or concerned.”

“Had a very good experience with the service provided and was very happy with the work that was done.”

I LOVED the gvAccess portal!! VERY helpful and beneficial!! Your team always does great work for us! Thank you!!”

“Overall, the project accomplished what we wanted and needed, was a good price and came in on time (as we agreed).”

“From the first contact through the completion of our project we received terrific attention …. the final product was exactly what we wanted.”

“Service was great. The account manager, project manager and the rest of the staff were very professional and helpful.”

“The project went very well, the response was great. I look forward to our next project together. Thanks!”

“Very well done.”

“Very cooperative and quick! Thank you for getting us out of a jam!

“This first project for us was small, but important. GV did an excellent job and we look forward to working on other projects in the future.”

“Timely response, as usual.”

Most of the projects I send over are on tight deadlines and you never fail to meet them.

“Your project management and deliverables are of great quality.”

“Great work, first time pass of translation by internal reviewers with little to no editing. Nice Job!”

“Your account manager and project manager have been outstanding from the moment we started working with them. Additionally, we can see marked improvement in the quality of the translations as more and more documents are translated. This is evident that the translators are learning through this process, and we expect further improvement as we continue our relationship. I would also like to commend your sensitivity to our “rush” jobs and your overall commitment to go above and beyond when delivering these jobs on a timely manner… often before their already aggressive deadline. All of this while not sacrificing on quality. Thank you.”

“Our Project Manager is pro-active, attentive to details, and very flexible. He understands our requirements and constraints, and tries to meet them every time. Is a pleasure to work with.”

“The account manager was a pleasure to work with.”

Professionally managed high quality results delivered on time as was estimated. We highly recommend GlobalVision for translation or desktop publishing job of any size.”

“Overall, I was very pleased with the results.”

“I was pleasantly surprised with how quickly our project was completed”

“Always a great job! Well done! Thank you! We continue to promote your work to our 65+ business units.”

About GlobalVision International
GlobalVision International, Inc. specializes in providing translation and localization services to industries involved in developing, manufacturing and releasing international websites, medical products and software applications. The company is equipped with experts who can convert your products, literature, software, documents and websites from and into all commercial languages. To learn more visit www.globalvis.com.

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One Comment

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