GlobalVision Announces Results Of The 2005 Client Satisfaction Survey

Customer Satisfaction SurveyThe budget was met for 98% of respondents!

Westborough, MA, January 12, 2006 – GlobalVision International, Inc., a specialist in software localization and translation, announced today the results of its annual Client Satisfaction Survey.

The survey measured the satisfaction level of GlobalVision’s client base. The highlights of the survey’s results are:

  • 100% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 97% said that they were updated on the status of their project on a regular basis
  • 100% said that their phone calls and emails were returned in a timely manner
  • 98% said that GlobalVision set project details and expectations correctly at the beginning of the project
  • 95% said that projects were delivered on or ahead of schedule
  • 100% said that the quality met their needs
  • 98% said that the budget was met

Overall 53% rated our overall service quality as very high, 44% rated it high and 3% rated it moderate. No one rated it low or very low.

Here’s a sample of the comments we received:

“GlobalVision has consistently met our quality and cost expectations and are very responsive when we request expedited service. We value our working relationship!”

“I appreciate your flexibility and patience as projects change and are delayed.”

“Given difficult time constraints and the need to come up to speed quickly with new hardware and software, GlobalVision worked diligently and conscientiously on this project.”

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful.”

We collaborate with our clients to help them reduce time-to-market, and increase market penetration, as well as reduce support calls and product-update costs. Our team of localization experts can help you minimize international liabilities and project a professional image to international prospects and clients.

GlobalVision International is equipped with experts who can convert your products from and into an array of languages. To learn more about how we can prepare you for the global marketplace, visit www.globalvis.com.

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