2007 Client Satisfaction Survey Results

End User Satisfaction Is Our Focus

Contact: Nabil Freij
GlobalVision International, Inc.
Tel: (508) 616-6660

99% Said Quality Met Their Need

Westborough, MA, February 5, 2008 – GlobalVision International, Inc., a specialist in software localization and translation, announced today the results of its annual Client Satisfaction Survey.

The survey measured the satisfaction level of GlobalVision’s client base. The highlights of the survey’s results are:

  • 99% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 95% said that they were updated on the status of their project on a regular basis
  • 97% said that their phone calls and emails were returned in a timely manner
  • 97% said that GlobalVision set project details and expectations correctly at the beginning of the project
  • 94% said that projects were delivered on or ahead of schedule
  • 99% said that the quality met their needs
  • 97% said that the budget was met

Overall 59% rated our overall service quality as very high and 36% rated it high.

Sample of the Comments Received

“Appreciated your service and would recommend your firm without reservation.”

“We are very please with GlobalVision’s competitive pricing and quick turnaround.”

“GlobalVision is very responsive and thorough. Great experience. Thank you.”

“The service is great. Always willing to go the extra mile. I always have peace of mind when the jobs are sent to your team.”

“Excellent job, I look forward to work with GlobalVision again in the future.”

“Good understanding of software R&D culture and deadlines; therefore great effort to meet the delivery deadline in any conditions – heads up for any delay – constant update with the project status – intimate communication with translators. Thank you very much for your help.”

“I have always been very pleased with GlobalVision.”

“Our experience with the simplified Chinese translations for the launch of our Chinese web site went smoothly from start to finish. The communication was good, the quality and timeliness of all deliverables went as promised. It was a pleasure to work with GlobalVision.”

End User Satisfaction Focus

“Stellar project manager and we love how personable GlobalVision is on top of keeping things running.”

“As always, highly satisfied.”

“Global Vision has translated several sales brochures and our website copy. I’ve always been very pleased with the service Global Vision provides and will continue to use the company for my translating needs.”

“Working with your company has been a very positive experience for me and my company. I really like how easy you make the whole process on me. I have not seen a thing that I would like to change about the way our two companies have been working together.”

“I’m thoroughly impressed with everyone I have come into contact with at GlobalVision. I have only had two projects so far and they have probably been minor in terms of involvement, staff and requirements but I never felt from anyone there it was less important or any less a priority. More so, the translation for both projects was error free both in content and layout. I will not hesitate to use GlobalVision for future projects.”

“We were very pleased with your service and turnaround time. We will use you again when we have another transaction needing translation.”

“It was a small project, but was done very quickly and professionally. Responses were very fast and delivery on time. Your company has done a good job for me on all of the projects thus far.”

Word from Our President

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful.”

Why Choose GlobalVision?

To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!

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