Happy New Year! While the focus in ’08 was on major events like the U.S. presidential elections, energy prices, the economic turmoil and the crash of worldwide stock markets, in the localization industry the usual clamoring was going on.
Read our insightful blog 2008 and Beyond to take a look at how we see the industry changing in the following years.
Customer Survey Results
We are proud to announce the results of our yearly customer satisfaction survey. The highlights of the survey’s results are the following:
- 98% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
- 99% said that their phone calls and emails were returned in a timely manner
- 100% said that GlobalVision set project details and expectations correctly at the beginning of the project
- 99% said that projects were delivered on or ahead of schedule
- 96% said that the quality met their needs
- 97% said that the budget was met
Overall 70% of the respondents rated our overall service quality as very high and 26% rated it high. No one rated it below average.
Here’s a sample of the comments we received:
“I love GlobalVision. Nothing new here from a repeat and very satisfied customer, albeit at a new company.”
“Of the 2 companies we used, your translations were the best.”
“The complete process from the quoting to the final deliverables was done it a very professional and easy to understand format. I would highly recommend your services to anyone.”
“Very thorough work, professional interaction, good customer service. I’ll be recommending you to others!”
“Your project manager has been a pleasure to work with. He manages us and our projects, we can very much rely on him and his skills. Thank you for making this easy.”
“It has been a pleasure to work with your team. I unexpectedly added on a late addition to our project, yet all of our translations were delivered promptly… and the service has been courteous and professional. I will absolutely look to work with you again when the need arises.”
Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied. We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. You shouldn’t accept anything less from your translation and localization vendor!