GlobalVision International Announces Results Of Its 2009 Client Satisfaction Survey

Curtomer SurveyBudget was met for 97% of respondents!

Westborough, MA, January 11, 2010 – GlobalVision International, Inc., a specialist in software localization and translation, announced today the results of its annual Client Satisfaction Survey.

The survey measured the satisfaction level of GlobalVision’s client base. The highlights of the survey’s results are:

  • 100% said that projects were delivered on or ahead of schedule
  • 95% said that the quality met their needs
  • 97% said that the budget was met
  • 100% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 100% said that their phone calls and emails were returned in a timely manner
  • 96% said that GlobalVision set project details and expectations correctly at the beginning of the project

Overall 73% rated our overall service quality as very high, 24% rated it high and 3% rated it moderate. No one rated it low or very low.

Here’s a sample of the comments we received:
“I would recommend GV to anyone who needs translation services. Quality of work is excellent and the associates are polite and easy to work with.”

“All interactions with Global Vision have been top notch. I appreciate the attention to detail, the level of service. I look forward to working with you again!”

“Global Vision has always exceeded my expectations on all levels such as good quality of translations delivered in a clear and easy format. GV keeps promised due dates which keeps us on schedule also– not to mention ease of communication with the project managers. Thanks for all your hard work.”

“GlobalVision is flexible to accommodate our needs, and always deliver projects on time. gvAccess is extremely useful.”

“Everyone was very professional, questions were answered in a timely manner and it made me feel that our project was extremely important to your company.”

“I was pleased with GV’s quality of work and the rapid response time to my questions.”

“Excellent work by everybody involved.”

“I was very impressed by the incredibly quick turnaround time of this translation. We were in a tight deadline for a tender in Morocco and your team was able to get me a quote and get my translation back to me in a relatively short amount of time.”

“Communication with your company was outstanding! We had a comparable bid from another company for this project and decided to use GlobalVision because of their constant communication and updates. Very satisfied with GlobalVision!”

“George and his team provided a good quality translation and helped us work through several issues stemming from code inconsistencies. We were helped to see where we could improve our code so that further translations would be much easier.”

“I tried another translation company because they quoted a much lower price on a project and it showed. The poor translation by the other cost my company a contract because we over bid. It just goes to show you get what you pay for. I have never had any problems with GlobalVision, you meet or exceeded expectations on all projects.”

“Good communication. Friendly approach. I was pleased with the service.”

“I am more than pleased with my interactions with your company. I loved the speed of the responses and the attention to details. Thank you for all your help.”

“GlobalVision provided a good quality translation and helped us work through several issues stemming from code inconsistencies. We were helped to see where we could improve our code so that further translations would be much easier.”

“I was very impressed with the level of professional of your staff. I dealt with three individuals and they all supplied me with the information I needed in a timely manner.”

“There were a couple small changes to the properties files throughout the project after we had gotten translations back. On at least one occasion, we received the new translations in a few hours. I was very happy with the quick turnaround for some of these small changes.”

“Every project manager I have worked with over the past 3 years has provided consistent, high quality results. Working with GlobalVision is a pleasure.”

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. You shouldn’t accept anything less from your translation and localization vendors!”

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