GlobalVision Automates Client Satisfaction Survey Process and Announces 2010 Results

Translation Localization ExcellenceOn time delivery for 98% of respondents – Translation Localization Excellence !

Westborough, MA, January 24, 2011GlobalVision International, Inc., a specialist in software localization, medical translations and website globalization, announced today automating the dispatch of its client satisfaction survey from gvAccess, GlobalVision’s Translation Management System, along with the results of the annual survey.

After each project delivery, clients automatically receive the online survey where they can rate key metrics of performance on that project. This is similar to the process currently used by popular internet shopping sites like Amazon and eBay. By automating the process, GlobalVision doubled client survey submissions compared to previous years.

Here are the highlights of the survey’s results:

  • 98% said that projects were delivered on or ahead of schedule
  • 98% said that the quality met their needs
  • 95% said that the budget was met

Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:

  • 97% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
  • 99% said that their phone calls and emails were returned in a timely manner
  • 96% said that GlobalVision set project details and expectations correctly at the beginning of the project

Overall 70% of the respondents rated the service quality as very high and 28% rated it high.

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. This is how we achieve translation-localization excellence!”

Here is a sample of the comments GlobalVision received.

“I was very impressed by the prompt and quality service from GlobalVision.”

“As always, GlobalVision made the project seamless.”

“As usual, the GlobalVision team members were very responsive and clear in their communications, paid close attention to detail and delivered a quality set of projects on time or ahead of schedule and on budget. Their expert management minimized the effort I had to put in to have this project done. I love working with GlobalVision.”

“Love working with your team! Very easy to do business.”

“My contacts at GlobalVision were responsive and helpful. The translated content was delivered within the schedule promised and for some languages, delivered early. Although the overall quality was excellent, a few issues needed to be corrected. On those occasions, the corrections were done in a timely manner.”

“You guys did a great job. We will continue to enlist your support for future projects.”

“Quite frankly, I couldn’t ask for better support and service than that provided by GlobalVision. I look forward to a LONG business relationship with both.”

“Your company is a joy to work with. I have recommended GlobalVision for future projects at our company”

“I wish all projects could go this smoothly!”

“I have been working with GlobalVision for over 1 year now and have had excellent results. You always understand what I am looking for and when I have a tight timeline you always do the best you can to meet it. We have built a strong yet fun working relationship.”

“I completely forgot about the gvAccess site for uploading files for projects. If I was reminded about it from my project manager, I would use it. Very happy with GV.”

“GlobalVision is extremely responsive and wonderful to work with.”

“We find the staff at GlobalVision to be very accommodating and helpful. Our dealings with your company have been very good.”

“You are a pleasure to work with. I appreciate all the efforts you made to deliver the projects on time at any case.”

“Working with all the staff at GlobalVision is a pleasure. Courteous and professional at all times, and the quality of the translations is very high and thoroughly researched.”

“Everything always runs smoothly on the Brazil projects. Thank you!”

“You have worked to support my projects and you have provided exceptional customer service and support. We are very pleased with the quality of work provided by Global Vision.”

“In my past experience, having documents translated has been very stressful, but it has been effortless working with GlobalVision.”

“I’m extremely happy with the service and results! I would definitely use your services again and look forward to working together in the future!”

“Very responsive and my project manager was great to work with. I would definitely use your company again.”

“You always provide fast, friendly, accurate service. Thank you!”

“So far GlobalVision has been great. I look forward to our continued partnership. I have more work to send your way, very soon. This time in Dutch :)”

“You did a fantastic job. Our internal translation review teams were very impressed. I will be recommending GlobalVision to all of our business units as best practice for translation services.”

“Your team did what they said they would do, when they said they would do it, and they were clear what they needed from me to support the process. Can’t ask for anything more. I would happily return to GlobalVision for any translation services.”

“We went over-budget due to issues on our end. This was a well-run project. You are an excellent resource. We depend on you.”

“We requested expedited service and your staff was, as always, very accommodating.”

“GlobalVision was an easy company to deal with who provided quick customer service with a high quality service.”

“GlobalVision has been effortless to work with. I would definitely recommended them to anyone; very happy with the service and quality of work and professionalism.”

“All of my contacts at GlobalVision have been extremely prompt, helpful, and generally pleasant to work with.”

“Based on the excellence in service provided, we are adding your company information as best practices for translation service to our 60 BU’s using our Commercial Excellence library on our intranet.”

“All work was completed in a timely and professional fashion. I will use GlobalVision for future projects.”

“It was a pleasure working with you. Truly professional. Response to questions were fast and issues/concerns were addressed thoroughly.”

“Perfect as always!”

“Very good service all around. High marks!”

“It’s a pleasure working with such an organized company where I feel I can depend on no matter what the project is. I look forward to our on-going relationship.”

“Very responsive people”

“Vendor was most attentive to our needs and delivered according to specs and budget.”

“Really appreciated the quick assistance given on ‘extra’ requests which came up.”

 About GlobalVision International
GlobalVision International, Inc. specializes in providing translation and localization solutions to industries involved in developing, manufacturing and releasing international websites, medical products and software applications. The company is equipped with experts who can convert your products, literature, software and websites from and into all commercial languages. To learn more visit www.globalvis.com.

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