Westborough, MA, January 08, 2012
GlobalVision International, Inc., a specialist in software localization, medical translations, document translations and website globalization, announced today the results of its 12th annual customer satisfaction survey.
After each project delivery, the company’s translation management system, gvAccess.com, automatically surveys clients to track key metrics of performance on every project. This ensures that all customers have the ability to comment on the quality of each delivered project.
Since the survey process was automated, many advantages have emerged. This includes identifying and addressing issues promptly and accurately, improving processes where needed, better aligning resources to requirements, and ensuring client satisfaction with virtually every project.
Here are the highlights of the survey’s results:
- 93% said that the quality met their needs
- 95% said that projects were delivered on or ahead of schedule
- 94% said that the budget was met
Such phenomenal results do not happen by chance or by sorcery.
Here is how GlobalVision achieves them:
- 99% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
- 98% said that their phone calls and emails were returned in a timely manner
- 94% said that GlobalVision set project details and expectations correctly at the beginning of the project
Overall 61% of the respondents rated the service quality as very high and 32% rated it high. This is 94% total rating for high and very high service quality!
“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their translation consumers are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. It is the attention to detail and that smart execution that make the real difference in our service-oriented industry!”
Here is a sample of the comments GlobalVision received.
“Good Work every time…”
“Another quality job, well done!”
“Extremely positive experience, we will definitely use you again. Thomas and his team did an exceptional job and went above and beyond to assist our agency with file downloads.”
“You took the time to walk our team through the translation process and answer our questions about maintaining change lists and TMs. Your time and expertise were very much appreciated!”
“Over the past few projects turn-around time and quality has always been very good. New translations have consistently been added throughout the different projects because of changing requirements on our side. These changes have always been accepted and translated quickly.”
“You are ALWAYS so helpful and quick with replies.”
“Thank you, you did a good job. We will use you again in the future.”
“Extremely impressed with the immediate service on this very fast project.”
“You are all fantastic!”
“GlobalVision continues to provide our organization with excellent customer service.”
“Terrific, timely feedback. Great service. Will use this service again in the future.”
“Your team is quick, fast and always deliver good results every single time. I enjoy working with everyone in the group.”
“GlobalVision’s quick response, flexibility and consistent communication are very much valued and have helped keep our projects on schedule, even with all the updates we add.”
“You provide great service. Timely – – great communication – – and make it very easy to do business. Thanks.”
“The Portuguese translation project went very well. Thank you!”
“We were extremely happy that the project was delivered several days ahead of the estimated schedule.”
“You were very pleasant to work with and went above and beyond to meet our needs!”
“It is always a pleasure working with GlobalVision! Your staff is super nice and they provide the highest quality of service. Thanks so much!”
“Excellent company. Would repeat service.”
“Working with GlobalVision couldn’t have been easier. Our project was delivered faster than I expected, and the quality was great! We’ll definitely be using GlobalVision for any future translation work.”
“Excellent result and very fast! ”
“This was a great introduction to using this company for the first time. We will certainly be asking them to quote for future work later this year. ”
“I contacted several other translation companies before choosing GlobalVision and apart from the lowest price, they were also the most professional, courteous, and expedite in all responses. My gratitude to you for the service level that was over and above ANY other service companies out there. ”
“Project details do change for certain campaigns from time to time, this is handled very well by GlobalVision with much assistance and time provided to incorporate any feedback. Budget is always met wonderfully! Many thanks for your support as a great vendor! ”
“I was really surprised and pleased that they were able to accommodate a change in our project that, given that it was entirely the fault of my department, drastically changed the scope of the project. They were also very supportive about a couple changes we wanted in the nuance of our translation to best suit our Spanish audience. I really appreciate the excellent customer service; we will continue using GlobalVision for all of our translations. ”
“Excellent service. Will definitely use you again as needed.”
“Emails were prompt, I liked the explanations of why which words were used.”
“Terrific communication, from start to finish.”
“The translation was very good, including syntax, grammar, etc. Overall satisfaction is high. I will definitively recommend.”
“Terrific response and turnaround time.”
“You provide a great customer service.”
“Your service is great and the first project set the tone for our expectations for a long and successful partnership.”
Why Choose GlobalVision?
To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!