Westborough, MA, January 20, 2015 – GlobalVision International, Inc., a leading provider of Technical Translation Service specializing in medical translation, software localization, website globalization, marketing collateral translation, Multilingual Video & Audio, and transcreation, announces the results of its 15th annual customer satisfaction survey.
The customer satisfaction survey is automatically sent to each client upon the translation project delivery. It gives the customer the opportunity to rate key performance metrics as well as to anonymously offer comments regarding the service they received.
This year, over 150 customers partook in the survey. Overall 70% of the respondents rated the service quality as very high and 27% rated it high. This is 97% total rating for high and very high service quality!
Here are the highlights of the survey’s results:
- 94% said that the quality met their needs
- 99% said that projects were delivered on or ahead of schedule
- 95% said that the budget was met
Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:
- 100% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
- 100% said that their phone calls and emails were returned in a timely manner
- 99% said that GlobalVision set project details and expectations correctly at the beginning of the project
“Clients feedback helped us in better aligning resources to requirements, identifying and addressing issues promptly and accurately, improving processes where needed,and ensuring client satisfaction with virtually every project, reflecting the above excellent results.”said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. It is the attention to detail and the smart execution that make the real difference in our service-oriented industry!”
Technical Translation Service Comments Received
“I enjoyed working with all of you. You were very responsive to my requests. Deadlines were met. This is extremely important in this industry. Thank you very much.”
“Great customer service.”
“We heard back quickly after each e-mail to the project team.”
“Will definitely recommend to other employees and will use again on future projects.”
“GlobalVision’s customer service and project management is top-notch and they’re experts not only at translating accurately, but also are able to translate the content in design, saving us hours of work and possible errors. If we need translation in just about any language, from American Spanish to Arabic, there’s only one company we call.”
“GlobalVision has provided me with high quality translations along with prompt and professional service. I’ll continue to work with the company and I highly recommend GlobalVision for your translation needs. They have provided my company with seven different language translations and always follow through.”
“Thanks to the hard work of GlobalVision we will now be able to reach a broader range of adults in Spanish speaking countries…This could not have been done without the hard work of the excellent GlobalVision team we worked with. We look forward to working with GlobalVision on future projects, and trust that they will do a fast and accurate job.”
“Thanks again GlobalVision, and especially my Project Manager and his team. Here is the reality; I rely on him to remember things I forget. We had a project in Japan, Mexico and Brazil at the same time, and my project manager kept it straight. I would never use another company for translation.”