Westborough, MA, February 1, 2016 – GlobalVision International, Inc., a leading provider of Technical Translation services specializing in medical translation, software localization, website globalization, marketing collateral translation, multimedia and video translation and transcreation, announces the results of its 16th annual customer satisfaction survey. And there is very good news on the localization budget front!
Overall 74% of the respondents rated the service quality as very high and 24% rated it high, equaling 98% total rating for high and very high service quality. There were no low or very low ratings.
Here are the highlights of the survey’s results:
- 97% said that the quality met their needs
- 98% said that projects were on or ahead of schedule
- 100% said that the budget was on target
Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:
- 98% of the respondents said that their project manager contacted them promptly after they approved the project
- Similarly, 98% said that their phone calls and emails were returned in a timely manner
- 98% said that GlobalVision set project details and expectations correctly at the beginning of the project
“We are humbled every year with the kind comments we receive from all our clients,” said Nabil Freij, President of GlobalVision. “Their sincere appreciation of our diligence in what often imposes demanding conditions makes our hard work and sacrifices all worthwhile!”
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Here is a sample of the unsolicited anonymous comments that clients have sent to GlobalVision.
“Japanese to English for complex medical device. GlobalVision always pulled hard to meet our schedule, including complex translations relative to calculations and raw data, hand-scribed notations.”
“A great group of people to work with. I will use GlobalVision again. It was a pleasure working with your team!”
“GlobalVision is amazing!”
“Our project manager and the translators he typically works with are great. We have a high level of service from all of them and love working with them. Translation isn’t the core of our business, it’s something we have to do, so having them understand our needs and being super responsive has made it way easier.”
“Very good! Our project and account managers are incredible resources for all of us! They always are very responsive to the needs, especially quick projects that need estimates and approval.”
“Our project manager does an excellent job managing our monthly website translation service! Questions are answered promptly and any deviations from the download schedule due to holidays is communicated weeks in advance. When assistance from our website service is required to complete the translation updates, I’m informed and updated when the issue has been resolved.”
“Great team and delivers great work. Thank you.”
“As always, your team delivered as promised and the quality is A+. It is a pleasure working with you.”
More Than Just Meeting the Localization Budget!
“Our account and project managers were a pleasure to deal with. Thank you for delivering a quality product on time and on budget. We won’t hesitate to use your services for our future translation needs.”
“We always have a complex set of requirements and source files among several languages. Our contacts at GlobalVision and their teams always get it right…often correcting us where we have submitted conflicting requirements. They have consistently out-shined the competition.”
“After the initial quote the order changed two times before it was finalised. I really appreciated the flexibility in updating the quote as well as in adjusting the timelines. Our account manager was always available for questions and I would definitely recommend my colleagues to work with GlobalVision again in the future.”
“Our Project Manager is a delight to work with – she understands our business needs, helps us manage resources, project scope, and balance competing priorities! She is the glue that has held all my translation projects together – cannot say how much I personally value her as a resource — she acts as a true extension of our team.”
“We received a recommendation for translation services from our corporate attorney. When I reached out with the request for our project(s), I found the organization to be highly responsive and communicative, which I very much appreciated. We will be utilizing this service again! Thank you!”
“As always, we have received excellent support and service from GlobalVision.”
“The account manager provided us with a quote very quickly and the project manager send me the final translation in under the quoted time. I was very happy with the speed of your organization.”
Why Choose GlobalVision?
To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!
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