Westborough, MA, January 16, 2017 – GlobalVision International, Inc., an expert provider of quality translation services specializing in IT translations, medical translation, software localization, website globalization, marketing translation, eLearning Translation, multimedia, audio and video translation and transcreation, announces the results of its 17th annual customer satisfaction survey.
80% of the respondents rated the service quality as very high and the remaining 20% rated it high! Here are the highlights of the survey’s results:
- All said that the translation quality met their needs
- 98% said that projects were delivered on or ahead of schedule
- 99% said that the budget was met
Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:
- All of the respondents said that the dedicated project manager contacted them promptly after the project was approved
- Everyone said that their phone calls and emails were returned in a timely manner
- All said that GlobalVision set project details and expectations correctly at the beginning of the project
GlobalVision also compiled responses over the past 10 years and the company consistently rated very high on the above questions with responses falling on average between 97% and 99%!
20 Years of Translation Quality & Success
GlobalVision just completed its 20th profitable year in a row. “Our success over the years is attributed to our team, processes, technology and culture” said Nabil Freij, President of GlobalVision opens in a new window. “We are proud to say that many of our employees and suppliers are 10+ year veterans of the company. It is only with enabled, loyal, dedicated, experienced and highly motivated professionals that we can meet every client commitment and deliver such highly appreciated quality service. We express our profound gratitude to our clients who have been very loyal over the years!”
Client Comments on Service & Translation Quality
Always a pleasure to work with our Project Manager and the GlobalVision staff. We are very happy with the service and product we receive.
Generally, you guys are spot on. Thanks!
Excellent service and support. Made my job much easier! Thank you!
Excellent job all round, delivered on time.
This project was trickier than it had been because of FrameMaker conditional text. It took some work to get that understood, but it was worth it – the final product is excellent!
Our Project Manager managed the project with his usual skill and dedication.
Always excellent responses – timely and in detail by our Project Manager
Our account and project managers were fantastic. Excellent management of the project from start to finish. Both were always responsive and met our demanding needs. First Class!
Our project and account managers are incredible resources to the ever changing requirements our company has when it comes to translation quality — they are thorough, professional and meet due dates with the commitment of true partners and colleagues!
My project and account managers are always very responsive and meet all expectations.
Excellent response time from our project manager
GlobalVision and its staff are always a pleasure to work with. We’ve been partnering with your organization for over five years now and I can’t say enough great things about you! You all make the process from start to finish so easy.
Global Vision provides excellent customer service and my needs are always met in time.
I am always happy to work with GlobalVision. They are true professionals.
Additional Positive Feedback
Our project and account managers deserve a rating of 11 on a scale of 1-10. They are incredible partners from start to finish on our translation projects. They scope out projects accurately from the start and are especially responsive on those quick estimates and projects. In the time I have been working with them they have made me a very translation-savvy consumer. They are simply AMAZING!
Each time I have a project I need translated, I get quick and friendly responses and I always get the translations back quickly. GlobalVision has a great team!
My account manager and the GlobalVision team continue to provide my company and me with excellent customer service and project management!
Every project I have needed translated is always done quickly and accurately.
My project manager is always friendly and always has a quick turnaround!
Our project and account managers are incredible translation partners; they managed to deliver what I thought was an impossible request of translations by the end of the year for one of our most important internal clients!
Always Great! They accommodate my crazy rush timelines. Great to work with!
Always a pleasure working with my project and account managers. Extremely professional, efficient project management, timely correspondence and overall a lot of fun to work with!!!!
Why Choose GlobalVision?
To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!