Consistent High Translation Quality, On Budget and On Time, Survey Says

GlobalVision International, Inc Announces The Results of Its 19th Annual Customer Satisfaction Survey

high quality translationsWestborough, MA, January 19, 2018 – GlobalVision International, Inc., a leading provider of Technical Translation services specializing in high quality IT translations, medical translationsoftware localizationwebsite globalizationmarketing translationeLearning Translationmultimedia, audio and video translation and transcreation, announces the results of its 19th annual customer satisfaction survey.

96% of the respondents rated the translation service quality as very high or high! Here are the highlights of the survey’s results:

  • 92% said that the translation quality met their needs
  • 95% said that projects were delivered on or ahead of schedule
  • 95% said that the translation budget was met

Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:

  • 97% of the respondents said that the dedicated project manager contacted them promptly after the translation project was approved
  • 97% said that their phone calls and emails were returned in a timely manner
  • 98% said that GlobalVision set translation project details and expectations correctly at the beginning of the project

GlobalVision also compiled responses over the past 11 years and the company consistently rated very high on the above questions with responses falling over 90%!

“What sets us apart from much of the translation and localization industry is the experience of our account and project managers,” says Nabil Freij, President of GlobalVision. “Their technical, project management and communication skills are exceptional, enabling them to not only preemptively identify problems, but also address them in a timely and efficient manner. Read the below client testimonials and you will see that for us high quality are not just words, they are our modus operandi!”

Sample of the Client Comments Received

This was a rush project. You were extraordinarily helpful and we were very pleased with the result.

Everything went very well and our client is happy… so we are happy. Thanks for your patience and the help.

Interactions via email are always pleasant & prompt!

Excellent customer service. Shout out to our project manager – excellent service and attention to detail.

Excellent, professional service provided. Pleasure to work with.

Very quick delivery. GlobalVision met a very aggressive delivery date.

Our Account Manager has taken care of me and my company’s needs with great care and is a joy to work with. Very happy with working with her and GlobalVision.

My account and project managers were extremely professional, responsive and wonderful to work with.  Their continued patience and speed to respond were much appreciated.

Always very pleased with the quality of your work and your kindness.

We never have any concerns working with GlobalVision. Our account and project managers are a pleasure to work with.

Overall very good experience and great efforts have been made to remedy some of the weaknesses. As discussed in the past, the process is sometimes complicated to follow (eg the tables to review).

Thank you to our project manager! Another job well done. This was a huge project and our German website is now up and running. And in between you managed the Japanese landing page translations.

GlobalVision was very flexible in pricing the project and the process was very smooth

My account and project managers were great. My project request was a challenge and they conquer. Thank you for your great service. Looking forward to work with you in the future.

My account manager and her team are always very responsive and work gets down quickly.

Never heard any complaints from any of the languages translated so far.

Thank you for a great job you do for our company.

Anytime I work with GlobalVision, my project manager is great to work with. He always responds in a timely manner and the timeline of the completed project is always quick and delivered on time.

We have been impressed with the quick turnaround our account manager and her team provides along with the queries to be proactive with addressing issues prior to it becoming a problem.

I have always been pleased with the communication and how GV is able to work with multiple country reviews provide communications to language teams.

Excellent with communicating concerns and finding solutions.  I have received positive feedback.  I will continue to use GV for projects.

Always a pleasure to work with my account and project managers.

I am so happy with GlobalVision and my project manager in particular that I simply refuse to even consider using another service. I am truly, 100% confident in the product that GlobalVision produces.

My project and account managers are outstanding

They always go above and beyond!

We got all the questions answered before the project and also was given samples. Follow ups were great and quick responses.

Very happy as always.

Project and account managers are great partners to work with. They work smart and always deliver my projects on time and within my budget. Continuous success in 2018.

I’ve worked with GlobalVision off and on for at least 6 years now.  They always have and continue to be very easy to work with.  Translations are turned around quickly.  My project and account managers are very responsive.

Why Choose GlobalVision?

To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!

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