Translation Service Company Survey – Translation Quality Met 100%

GlobalVision International, Inc Announces The Results of Its 20th Annual Customer Satisfaction Survey

Translation Service Company Survey

Westborough, MA, January 15, 2019 – GlobalVision International, Inc., a leading translation service company in Technical Translations specializing in IT translations, medical translation, software localization, website globalization, eLearning, multimedia, audio and video translation and transcreation, announces the results of its 20th annual customer satisfaction survey.

Although 2018 was an exceptionally busy year for the translation service company, its results came in line with previous years’ performances. The company even improved on some key performance metrics that it monitors regularly through its quality management system which is ISO 9001:2015 certified.

GlobalVision continues to deliver outstanding results for its clients and their end-users. By focusing on content usability regardless of locale, and on quality in service, the company ensures full client satisfaction.

Key Performance Metrics

96% of the respondents rated the translation service company’s quality as very high or high! No one rated the service quality below moderate. Here are the highlights of the survey’s results:

  • 100% said that GlobalVision met their quality needs. This is on the first delivery of work to clients!
  • 89% said that GlobalVision delivered projects on or ahead of schedule. Delayed projects were mainly due to slower deliveries from client-side in-country reviewers.
  • 91% said that GlobalVision met their budget. Budgets often change when clients modify their requirements after projects’ start.

Such phenomenal results do not happen by chance. Needless to say, there is a magic sauce that ensures success. Here are some of its ingredients.

  • 98% of the respondents said that their dedicated project manager contacted them promptly after they approved the work.
  • 100% said that GlobalVision staff returned their phone calls and emails in a timely manner.
  • 100% said that GlobalVision set project details and expectations correctly at the beginning of each project.

Aggregate Metrics Over 12 Years

GlobalVision has also compiled responses over the past 12 years. The translation service company consistently rated very high on the above questions. It met first time delivery quality on the aggregate 97% of the time. Thereafter, the company enjoys 100% client satisfaction on 2nd delivery.

“What sets us apart from many other translation service companies is our culture and work ethic,” says Nabil Freij, President of GlobalVision. “Our team will not rest till every client and their end-users are thrilled with our work! This kind of commitment and diligence starts at the top and propagates throughout the entire organization. It also significantly helps that we have the best translators, voice talents, localization engineers, desktop publishers, project managers and account managers in the industry! Additionally, we streamline our processes by leveraging translation technology that helps, not hinders, end quality.”

With its surveys, GlobalVision often receives comments and feedback about its work. Here is a sample of the comments that were sent by clients after receiving their translation projects in 2018.

Feedback Every Translation Service Company Covets 

“I have never had any issues with GlobalVision – Everyone we have worked with have been so helpful and worked hard to meet our timelines. Great company to work with- hence why we have for years now!”

“Lovely to work with you.”

“A great partner for us!  Success every time!”

“We did not have a timeline for this project, however, GlobalVision delivered materials on a timely basis. We also didn’t have an official budget, however, the team was very up-front with costs and remained consistent with the initial quote.”

“Always a great experience working with account and project managers.”

“Very positive first time experience.”

“Easy to upload documents for project and then discuss with project manager.”

“Turnaround of translation was ahead of project deadline.”

“My account and project managers were very helpful and knowledgeable with our Chinese translation project. They followed up and provided status updates in a timely manner. The project was delivered on time.”

“It was easy to work with our Project Manager. He kept us informed along the way and delivered the materials as expected. Our client who received the translation was happy with the work.”

The Positive Energy Continues

“Could not ask for a better team.”

“Our project and account managers do a very good job.  They are easy to work with and very responsive.”

“My team is always helpful! Could not ask for better customer service and they do most of the work for me!”

“My project and account managers had a great hand-off and the work was done smoothly.”

“GlobalVision staff delivered projects on time and early most of the time. Always quick turnaround with due diligence taken.”

“Nothing further can be done. I’m sold on GlobalVision. Our project and account managers are the two individuals I interact with the most.”

“My account and project managers are excellent – we had incredibly high-quality work and great communication. This is no small feat considering the complexity of the projects we did.”

“Our project and account managers are top professionals.”

“Working with my project manager, I always meet my deadline and he provides consistent great work each time.”

“The project and account managers GlobalVision assigned to me have both been great to work with and have delivered a quality product in a reasonable time frame. They have always worked to reduce the timeline when I have needed it.”

“I enjoy working with the same project manager.”

“No changes necessary.  My project manager is great to work with.”

Comments on GlobalVision’s Translation Management System

“I was able to add files to the job online once my project manager created the project for me.” Please note that clients can create projects on their own.

“Always easier to provide documentation and explain it, rather than the reverse. Find system easy to navigate, add, revise and check status.”

We would like to thank our clients for completing their surveys and for the kind words and feedback. Feedback that any translation service company would love to hear from its clients, Mr. Freij added.

Translation Service Company Info

For more information, contact GlobalVision using this form.

Why Choose GlobalVision?

To put it simply, experience! We are professional project managers, subject-matter-expert linguists, voice talents, typesetters and engineers. We’ve been performing top quality translation, transcration, localization, voice-over and typesetting for 20+ years. We can separate art (language) from science (format and code) and then fuse them together seamlessly and efficiently. This allows your words to be meaningful and presentable in all languages. Our quality and customer service are second to none in the industry with 97+% first time success rate and 100% client satisfaction. We have the data to prove it!